Utility Billing Director Terri Peak Retires from City of Yukon
Following a long career of public service to the City of Yukon, over two decades, the City of Yukon received an announcement of retirement from Utility Billing Director Terri Peak. Her retirement is effective October 9.
To honor Peak and her years of dedication to Yukon, City Hall will be closed on Friday, October 9, from 3:00 p.m. to 5:00 p.m. for a reception.
Peak started with the City of Yukon in the Parks and Recreation department, also serving in Municipal Court before taking the role of Utility Billing Director, where she has provided strategic leadership for the past 20 years.
From her appointment to the role, the department has grown to serve over 9,200 accounts. Just some of the accomplishments under Peak’s leadership include:
- Adopting an online platform in which customers can view their water usage, pay bills and more
- Improving account management, record keeping and collections
- Implementing paperless billing and a customer service email
- Partnering with Samaritan EMS services to offer affordable ambulance subscriptions to residents
One surprising fact about the Utility Billing Department is that it acts as accounts receivable for the City of Yukon. Departments that receive funds from the public such as Municipal Court, Development Services, Parks and Recreation, and more, submit their daily funds to Utility Billing, which are verified and receipted. The internal process of receipting these funds was completely revamped in 2009, under Peak’s leadership, with a focus on accuracy, accountability and documentation that is easily retrievable.
“Those who know Terri personally admire her not only for her leadership qualities, but also for her personal values as a devoted wife, mother and grandmother,” said City Manager, Jim Crosby. “We wish Terri well and are confident wherever she goes from here will benefit from her leadership.”
“I truly feel blessed to have worked for the City of Yukon,” said Peak. I have had the wonderful opportunity to supervise excellent staff through the years. We have been a good team that has implemented new customer service programs as technology and other changes in the workplace evolved. I am proud of them and appreciate their service to the citizens of Yukon. I want to thank Mr. Crosby for all his support, as well as the entire administrative team. The City of Yukon is an outstanding group of dynamic people, whom I will miss and wish the very best.”
Terri Peak is one of Yukon’s best employees. Optimism, energy and opportunity inspire the best in everything we do. To learn more about Yukon’s best, visit www.yukonok.gov or call 405-354-1895.